Privacy Policy

Introduction

When you use Bebbli platform, you trust us that your information is in good hands. That starts with helping you understand our privacy practices.

This policy describes the information we collect, how we use and share it, and your rights and choices regarding the information. 

Last Modified: May 25, 2018

Effective Date: May 25, 2018

This privacy policy ("Policy") describes how Bebbli, Inc. and its affiliates and subsidiaries ("Bebbli" or "we" or "us" or "our") treats information collected or provided in connection with transactions, activities, and data gathered when a User ("you" or "User") visits or uses the Bebbli Platform. This Policy is incorporated by reference into the  Terms of Use. Any capitalized terms used and not defined in this Policy shall have the meaning given to them in the Terms of Use.

Please note that the use of the Bebbli Platform constitutes your acceptance of this Policy. If you do not agree with how we have determined to handle your information, kindly refrain from using Bebbli platform.


1. Effective Date and Changes
This Policy applies to all information collected by or provided to us on or after the Effective Date. Bebbli will periodically review and revise this Policy as Bebbli modifies the Platform and will update the Effective Date above upon any such changes. We will treat your continued use of the Bebbli Platform following such changes as your acceptance of them. We encourage you to periodically review this Policy.

If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than those policies in effect at the time we collected the information, we will make reasonable efforts to provide notice and to obtain consent to any such uses as may be required by law, but we will not be liable for any failure to do so.

2. Personal Information Collected on the Bebbli Platform
Because we respect your rights to your own privacy, we are committed to our policies established for the collection and/or use of your “Personal Information,” which is hereby defined as “full name, username, postal address, phone number, email address, age, birth date, and any information that could be used to identify, contact, or locate you directly without using the Bebbli Platform.”

For the purposes of this Policy, Personal Information does not include your photograph or other image. Bebbli has determined to establish separate policies specifically governing the use of photographs for and on the Bebbli Platform in Section 5 herein and further in “Photographs” provision of our Terms of Use.

By using the Bebbli Platform, you are authorizing us to collect, parse, and retain data related to the provision of the Bebbli Platform. However, we also provide Users with options and choices regarding how we use and disclose some or all of your Personal Information, as set forth specifically below, including how to access, correct, and/or remove it. You may avoid further said data collection by uninstalling the App from your mobile device and not otherwise using the Bebbli Platform.

When you visit or use the Bebbli Platform, we collect information about you in the following general categories.

  • Location Information: We collect precise location data through the App when it is used by Home Assistants if the Home Assistants' devices permit such information collection. We may collect this information when Home Assistants use certain functionality, such as navigating to a location to provide the Services, and we may also collect the precise location of a Home Assistant’s device when the App is running in the foreground or background. We may derive a Home Assistant’s approximate location from the Home Assistant’s IP address. The Bebbli Platform utilizes geo-location features to match Families to Home Assistants, to update Families on the status of Home Assistants en route to perform Services, to confirm that a Home Assistant performed Services, and to improve the services on the Bebbli Platform.

We also may use and disclose geo-location we collect through the Bebbli Platform for other business purposes, including for legal purposes (such as to enforce our agreements) and in the event of a proposed or actual merger, sale, or other business asset transfers. The geo-location information obtained about a User will be retained in an identifiable manner, along with geo-location data about job sites where Home Assistants performed Services on initial and/or follow-up jobs.

  • Transaction Information: We collect transaction details related to your use of the Bebbli Platform, such as type of service requested, date and time of service, amount charged, distance traveled, intra-User communications, ratings and reviews, and other related transaction details. 
  • Home Assistant Registration and Payment: To register as a Home Assistant, you may need to provide other Personal Information, including your Social Security number, bank account and a U.S. government-issued I.D., and in some jurisdictions, we may collect additional professional licenses. We share certain information with our partners who help us by running background checks on Home Assistants to help protect the Bebbli community. We may use report information we receive from background check service providers for the purposes of assessing whether to permit an individual to use the Bebbli Platform as a Home Assistant and to comply with applicable law. To make sure Home Assistants get paid, we keep information about Home Assistant’s bank routing numbers, tax information, and any other payment information provided by Home Assistants. To keep your data secure, we do not store your full bank account information or Social Security number on our servers.
  • Bebbli Payment Method: When you add a credit card or payment method to your Bebbli account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
  • Customer Support: We may collect Personal Information through your communications with our customer-support team.
  • Usage and Preference Information: We collect information that is generated automatically about how you and visitors interact with the Bebbli Platform, preferences expressed, and settings chosen. When we associate such information with specific personal information, we will treat the combination as Personal Information, as set forth herein.
  • Communications Between Users: As an enhanced privacy feature, we use a third-party service called Twilio to mask the telephone numbers used during calls or texts (SMS) between Users (See additional provisions regarding Twilio herein below). We do not reveal telephone numbers submitted on file, although we store any call data, including associated date, time, and content.
  • Device Information: We may collect information about your mobile device, including the following examples: the hardware model, operating system/version, software names/versions, file names/versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
  • Log Information: When you interact with the Bebbli Platform, we collect server logs, which may include device IP addresses, access dates and times, app features or pages viewed, app crashes and other system activity, browser type, and the third-party site/service accessed immediately prior to interacting with the Bebbli Platform.
  • Third-Party Site Account Access: If you log in to the Bebbli Platform through a social networking site, such as Google or Facebook, we may collect your authentication token, registration information, and account identification number and use that information to provide you with access to your account on the Bebbli Platform.

3. Use of Information
Specifically, the purposes of our “use” include platform-analytics, marketing, advertising, and other purposes designed to help us efficiently operate and improve the Bebbli Platform in the following manner:

  • to contact you in connection with your Bebbli-related activities (including, but not limited to, confirmation emails, account verification text messages, push notification alerts, or important alerts that could affect your relationship with Bebbli),
  • for identification and authentication,
  • for security and fraud prevention,
  • to perform background checks,
  • to investigate potential unauthorized use of your information by a Home Assistant,
  • to communicate Service requests from you to other Users, and/or
  • to suggest potential Families for your Services.
  • to advertise, promote and market Bebbli services and products.
  • to continuously evaluate and improve the online and mobile user experience.

4. Advertising and Advertising opt-Out Provisions
We may also send you email and other messages with personalized offers and information about products and services, and we may use Personal Information to show you online advertising on the Bebbli Platform, other websites, and other online services.

Bebbli provides Users the opportunity to opt out of receiving email marketing communications from us and our partners and gives Users the option to remove their information from our database, to not receive future email marketing communications, or to no longer receive our service. If you receive an unsolicited marketing email from a Bebbli email address, please contact [email protected].

Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from the websites and apps you visit and elsewhere on the internet and use that information to provide measurement services and target ads. You may be able to opt out of receiving personalized advertisements from advertisers and/or advertising networks who are either members of the Network Advertising Initiative or subscribers to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. To learn more about your choices for opting out of personalized advertising through websites and/or apps, please visit:

We also use Twitter Ads products for purposes of conversion tracking and serving ads targeted to users’ interests. You can opt out of interest-based advertising on Twitter by adjusting your personalized ad settings for your Twitter account or using the DAA’s opt out tool above. You can also learn more about Twitter Ads programs at:  https://support.twitter.com/articles/20170405.

You may also be able to change your mobile device settings to opt out of personalized advertising through apps.  For example, for iOS mobile devices, go to “Settings” from your device’s home screen; scroll down to “Privacy”; select “Advertising”; and turn on “Limit Ad Tracking.”  Also, for location-based ads, you may go to “Settings” from your device’s home screen; select “Privacy”; select “Location Services”; select “System Services”; and de-select “Location-Based Apple Ads.”  For Android mobile devices, go to “Google Settings” on your device; select “Ads”; and check the box labeled “Opt Out of Interest-Based Ads.”

Please note that when you opt out of personalized advertising, you may continue to see online advertising on the Bebbli Platform and/or our ads on other Internet websites.

We may anonymize or aggregate data collected through the Bebbli Platform and use it for any authorized purpose.


5. Use of Your Profile Pictures and Other Job-related Pictures
“Photos” is defined as any photograph(s), image(s), or graphic(s) that we obtain from Users through the Bebbli Platform, including those uploaded by you or other Users, such as profile pictures and service-related job photos (See also additional related policies set forth in “Customer’s Confidential Information” and “Photographs” in our  Terms of Use).

Unless we expressly obtain your individual permission, Bebbli will only use your Photos specifically for Bebbli-platform related purposes, such as showing job-related pictures as well as marketing, advertising, and other related purposes. Bebbli will not share your Photos with other third parties for their direct marketing purposes.


6. Disclosure of Information to Others
When you use the Bebbli Platform, our third-party partners, such as ad networks and analytics providers, use tracking technologies to collect information about how the Bebbli Platform is used and about the devices used to access the Bebbli Platform. Our partners also may collect information about your online activities over time and on other websites or apps. When our third-party partners provide such features, they are governed by the privacy policies of their governing organizations. You may be able to change browser or app settings to block and delete these technologies when you access the Bebbli Platform, but that might interfere with the Bebbli Platform’s proper functioning.

To operate the Bebbli Platform, including processing your transactions and supporting your activities on the Bebbli Platform, we may share your Personal Information with vendors, agents, and third-party service providers in exchange for their support services like email origination, receipt/support services, and other user relationship management services.

As set forth herein, we do not rent, sell, or share Personal Information (as defined by California Civil Code § 1798.83) about you with other people or nonaffiliated companies for their direct marketing purposes unless we have your permission. We may allow access to other data collected by the Bebbli Platform to enable the delivery of our online advertising on the Bebbli Platform and on other websites and online services, or to send you information we think may be useful or relevant to you. The following are examples of how we share your information with third-party service providers.

  • Data Analytics: We retain third-party service providers to help us perform data analytics regarding your interactions with the Bebbli Platform. For example, we use Google Analytics Service for purposes of analyzing usage of the Bebbli Platform. You can find information about Google's privacy practice at:  https://www.google.com/policies/privacy/partners. We also use Braze, Branch Metrics, and Mixpanel to collect and provide reports to us showing your interaction with the Bebbli Platform, and to assist Bebbli with its marketing and transactional communications. You can find information about Braze's privacy policy at:  https://www.braze.com/privacy/; Branch Metric's privacy policy at:  https://branch.io/policies/; and Mixpanel's privacy policy at:  https://mixpanel.com/legal/privacy-policy.
  • Payment Processing: We use Stripe to process any billing information between Users and between Users and us, including credit card information Users submit. You can find information about Stripe's privacy practice at  https://stripe.com/us/privacy.
  • Background Checks Service Providers: We use Kress and Evident for purposes of performing background checks on Home Assistants that register to perform Services for Families on the Bebbli Platform. During the registration process, you are redirected to provide your information directly to Kress through their secured website. You can find information about Kress's privacy practice at:  https://kressinc.com/kress-employment-screening-privacy-statement/.
  • Platform Features: We use Twilio for registration of new Users to make sure your contact information is accurate and that every new user account in our system is an actual person we can serve. We also use Twilio to mask your telephone number when you call or text (SMS) message another User using the telephone number provided by Bebbli through the App. You can find information about Twilio's privacy practice at:  https://www.twilio.com/legal/privacy.We also use the Google Maps service, and you agree to the Google Maps/Google Earth Additional Terms of Service located at  https://maps.google.com/help/terms_maps.html and Google's privacy policy located at  http://www.google.com/policies/privacy
  • Other UsersWhen you agree to provide Services as a Home Assistant, we will display certain information about you to the Family who requested the work, including your name, photograph, geo-location, and rating, and such information may also be visible to users of our Platform Partners’ websites. When you submit a Service request as a Family, we will display certain information about you to Home Assistants, including your name, address, photograph (if any), rating, and photographs of the job site.
  • Legal and Similar Disclosures: We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate in the following situations: to comply with law enforcement requests and legal process, such as a court order or subpoena; to respond to your requests; or to protect your, our, or others' rights, property, or safety. We may also disclose your Personal Information as part of a dispute among Users or between Users and Bebbli as well as to an attorney in the process of obtaining legal advice.
  • Merger, Sale, or Other Asset Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of Bebbli assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.
  • With Your PermissionWe may also disclose your Personal Information with your permission as set forth herein.
  • Research and DevelopmentWe may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
  • Platform PartnersPlatform Partners: Some third-party sites link to the Bebbli Platform and share information with Bebbli. For example, in some cases, you can schedule services through the Bebbli Platform with one of our partners (“Platform Partner”).


7. Information Collected by Cookies and Other Technologies
Any third party with whom we are allowed to share your Personal Information is authorized to use your Personal Information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control. You agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your Personal Information by them.


8. How to Edit Your Personal Information
Bebbli provides you with the ability to access and edit your Personal Information: Sign into the app, access the Settings menu, and then view and update/correct your account information. So that we can protect the integrity of sensitive data, there are certain pieces of information, such as your age, that you cannot alter yourself. Please contact us at [email protected] to change information you cannot access through your account.


9. Information Retention
To preserve the integrity of our databases, standard procedure calls for us to retain information submitted by members for an indefinite length of time. You agree that we may store the information we collect for this indefinite length of time.


10. Children's Information
We do not knowingly collect information from children under 13, as the Bebbli Platform is not directed at Users under 18. If you are a parent and believe that your child under the age of 13 has used the Bebbli Platform and provided personal identifiable information to us through the Bebbli Platform, please contact us at [email protected] or at our mailing address so we can delete that account and/or any Personal Information collected from them on the Bebbli Platform.


11. Our Security Precautions
Your Bebbli profile is password-protected so that only you and authorized Bebbli employees have access to your account information. In order to maintain this protection, do not give your password to anyone. Bebbli staff will never proactively reach out to you and ask for any personal account information, including your password. If you share a computer or mobile device, in order to protect your information entered on public terminals from disclosure to third parties, you should sign out of your Bebbli account and close the browser window before someone else logs on. Bebbli has security measures in place intended to help protect against the loss, misuse, and alteration of the information under our control.

International. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, or other governmental jurisdiction in which you reside; and the privacy laws governing the country/jurisdiction of these computer networks may be less protective.

Bebbli takes steps to ensure that your information is secure on its system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Bebbli cannot guarantee the security of any information you transmit to us, and you do so at your own risk. BEBBLI EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING, OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION OR USAGE INFORMATION AND FURTHER DISCLAIMS ANY LIABILITY THAT MAY ARISE SHOULD ANY OTHER INDIVIDUALS OBTAIN THE INFORMATION YOU SUBMIT TO THE BEBBLI PLATFORM.

12. Links to Third-Party Websites and Online Services
This Policy applies solely to information collected by the Bebbli Platform. The Bebbli Platform may contain links to other websites, charitable organizations, or online services, including our Platform Partners’ websites; and we of course are not responsible for other websites’ privacy practices. We advise Users upon leaving the Bebbli Platform to carefully review the privacy statements of any website that collects personally identifiable information.

Note that, as set forth herein, we do not provide your Personal Information to third parties for their own marketing purposes without your consent.

13. Contacting Bebbli
If you have any questions about this Policy, the practices of Bebbli, or your dealings with Bebbli, you may contact us by email at [email protected] or by mail at Bebbli, Inc., Attn: Policy Team, 2255 Glades Rd, Boca Raton FL 33421.